GUARANTEE AND RETURNS
All VON DUTCH JEWELRY jewelry is covered by a 1 year international warranty, from the date of receipt of the order, about any manufacturing defect. During this period SILVERSTUDIO DIFFUSION will replace or repair, free of charge, all parts showing defects.
Please note that the warranty does not apply to broken stones, the normal wear and tear of the product, the abuse of detergent and damage due to improper use.
In case if repair requested is not covered by the warranty or if the warranty has expired, we may offer you (subject to availability of parts) a paid repair.
If your VON DUTCH JEWELRY should require repair, please complete the form below. You will receive a response in 24-48 hours with instructions on how to get your item fixed, shipping directions, and costs.
Repairs may take up to 4 weeks from the date it is received at our repair center.
Transport costs remain the responsibility of the customer on the outward. Return shipping costs will be for Free.
" SATISFIED OR REFUNDED" RETURNS
The buyer has a period of 14 days from the reception of the product to return to the company SILVERSTUDIO DIFFUSION for a refund, without penalty, except for the outward and return transport costs which remain at the buyer's responsibility.
Personalized or custom-made jewelry at your request cannot be exchanged or refunded.
No refund or exchange of a product ordered online can be made in one of VON DUTCH stores.
In addition, the buyer agrees to return the item under the same conditions as those for shipping by post to:
(please do not write "jewelry" to avoid theft)
CHEZ AGIS FAC / LE FIRST
114 AV JEAN MONNET
Returned products must be accompanied by your invoice (downloadable in your customer area).
Products returned incomplete, damaged, damaged, no longer bearing the identification of the non-wearing of the jewelry, damaged or soiled by the customer will not be refunded.
The exercise of the right of withdrawal is subject to the sending to the Company SILVERSTUDIO DIFFUSION, by the buyer, of the product delivered. The costs resulting from this return shipment are the responsibility of the buyer, it being specified that the conditions of the shipment and the return must be identical. Once the buyer has exercised his right of withdrawal within the time limit, the seller agrees to reimburse him within a maximum period of 30 days, all of the sums paid, with the exception of the return costs referred to above. above, provided that the delivered product is returned to the seller in its original condition.